Welcome to Places Direct! These Terms & Conditions (including our Returns & Refunds Policy) explain how we operate and what you can expect when using our website and services. By placing an order or using our site, you agree to the following:
1. Who We Are
Places Direct is a platform dedicated to making fresh, high-quality produce ordering simple andreliable for restaurants, cafés, and food businesses.
2. Using Our Services
● You must be at least 18 years old, or have permission from a parent/guardian, to place an order.
● All information you provide (contact details, delivery address, etc.) must be accurate and up to date.
● You agree to use our services only for lawful business purposes.
3. Orders & Deliveries
● Orders are subject to product availability.
● We’ll always aim to deliver on time, but sometimes delays may occur outside our control (e.g. traffic, supplier shortages).
● If there’s a problem with your order, please contact us—we’ll work to resolve it quickly.
4. Pricing & Payment
● Prices are displayed clearly on our site and may change from time to time.
● Payment terms will be confirmed at checkout or at the time of your order.
● Any promotions or discounts are subject to the specific terms stated when offered.
5. Returns & Refunds Policy
At Places Direct, we want you to be happy with every delivery. If something isn’t right, we’ll do our best to make it right.
Fresh Produce Guarantee
We carefully source and deliver fresh produce. If you receive items that don’t meet your expectations, let us know within 24 hours of delivery.
Reporting an Issue
● Contact us with your order details and a short description of the issue (photos help too).
● Our team will review and get back to you as quickly as possible.
Refunds & Replacements
Depending on the situation, we may:
● Replace the affected items in your next delivery.
● Provide a partial or full refund to your original payment method.
● Offer account credit for future orders.
Exclusions
● We can’t accept returns for perishable goods after the 24-hour window.
● Refunds don’t apply if items were damaged after delivery due to improper storage or handling.
6. Intellectual Property
All content on PlacesDirect.io (logos, text, images, design) belongs to Places Direct. You maynot copy, modify, or reuse it without our permission.
7. Liability
● We work hard to keep everything accurate and reliable, but we can’t guarantee the website will always be error-free or uninterrupted.
● To the maximum extent allowed by law, Places Direct is not responsible for in direct losses (like loss of profit) resulting from use of our services.
8. Changes to These Terms
We may update these Terms (and the Returns & Refunds Policy) occasionally. If we make significant changes, we’ll post the updated version here, along with the date of the latest revision.
9. Governing Law
These Terms are governed by UK law. Any disputes will be handled by the courts of England &Wales.
📩 Questions?
If you have any questions about these Terms or our Returns & Refunds Policy, please get intouch via our website—we’re here to help.
